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Support Options

The following table displays the various services that are provided with our annual support packages. Please get in touch if you require more information.

Support

Gold Service

Platinum Service

Telephone Support - 8 hour Response Tick Tick
Telephone Support - 2 hour Response Tick
E-Mail Support Service Tick Tick
Free of Charge Software Updates Tick Tick
Privileged Access to the Platinum Web Site Tick
Annual Global Application Health Check Tick
Reduced Rate On-Site Visits Tick
Reduced Rate Inset Training Days Tick
All New Numercy Software Produced by SiR
Free of Charge Software During Term of Contract 		Tick
All New Literacy Software Produced by SiR
Free of Charge Software During Term of Contract 		Tick
Free remote access support Tick

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